Resource topic

Sales Coaching

How to Pick Which Recorded Calls to Actually Review

You'll get a repeatable weekly rule for picking which recorded calls to review — three calls per rep, chosen by situation instead of outcome. You'll also know how many calls it takes before a behavior counts as a pattern worth coaching.

A Date and Time Is Not a Commitment

You'll learn four specific signals that separate an appointment a prospect will keep from one they only agreed to so the call would end. You'll also get a four-point scoring line you can add to your existing rubric this week.

Coaching the Rep Who Can't Stand a Silent Second on a Call

You'll learn why some reps fill every pause with words, how to spot it in your call recordings, and a specific coaching drill that trains them to let silence do the work.